Customer Care

"Everything should be made as simple as possible, but not simpler."
— Albert Einstein

Every business has to have ‘that’ page with the long words and simple yet complicated language, this page is that in a nut shell. In our continued effort to be transparent with you, this page aims to enable us all to be protected, accountable for our decisions and to know where each-other stands. Everything you need to know about how we operate, the tiny details and the dot points are all here.

We hope that you find it easy to digest in its bite sizes pieces under each drop bar. Click the image relevant to your area of interest to view the terms. If you cannot find what you are looking for please contact us — we are more than happy to help and aim to get back to you within 48hours.

TERMS & CONDITIONS
PRIVACY & SECURITY
DISCLAIMER
PROCESSING & SHIPPING
RETURNS, REFUNDS & EXCHANGES

Welcome to THE GROVE GROUP HOLDINGS PTY LTD Website (“Website”).
The Products and/or services (“Product”) provided by THE GROVE GROUP HOLDINGS PTY LTD are subject to the following terms and conditions.
Together with our ‘Shipping Policy’, ‘Privacy Policy’, ‘Returns, Refunds and Exchanges Policy’ and ‘Disclaimer’, they form an “Agreement” that governs the relationship and trading terms that THE GROVE GROUP HOLDINGS PTY LTD (ABN 90 602 984 047) has with the user of this Website or parties via normal business activities (“You/Your”). By continuing to do business with THE GROVE GROUP HOLDINGS PTY LTD or by using this Website, You acknowledge, accept and agree to abide by these legally-binding terms and conditions of use.
Please ensure that You check these terms and conditions regularly.

DEFINITIONS
"THE GROVE GROUP HOLDINGS PTY LTD" means THE GROVE GROUP HOLDINGS PTY LTD (ABN 90 602 984 047).
"Agreement" collectively pertains to the ‘Shipping Policy’, ‘Privacy Policy’, ‘Returns, Refunds and Exchanges Policy’ and ‘Disclaimer’, which apply to the use of the Website and normal business activity. These may be amended from time-to-time, and You will be notified of these changes—should they occur—in the customer care area of the Website.
“Product” means the Product(s) and/or service(s) specified on the Purchase Order—as the Product(s) and/or service(s) You wish to purchase—pursuant to the Agreement.
"Purchase Order" means the order form completed by You in relation to Your purchase of the Product(s) and/or services(s).
"Website" means the internet Website with the URL: www.thegrove.life
“You/Your" means the customer, client, visitor or user of the Website or parties via normal business activities.
“Content” means material such as text, software, images, audio and video including links to that material.

1.1 By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by THE GROVE GROUP HOLDINGS PTY LTD to You in accordance with clause: 1.9.

1.2 Payment must be made at the time of submitting the Purchase Order and entering into the Agreement.

1.3 All Purchase Orders placed through the Website are subject to ‘confirmation’ and ‘acceptance’ by THE GROVE GROUP HOLDINGS PTY LTD.

 We will email You with ‘confirmation’ of the receipt of Your Purchase Order, ‘Acceptance’ by THE GROVE GROUP HOLDINGS PTY LTD will be upon Your receipt of the email confirming dispatch of the Product in accordance with clause 3.4 and 3.5 of the Processing and Shipping Policy. THE GROVE GROUP HOLDINGS PTY LTD may reject Your Purchase Order, and refund any payment made by You, at any time, prior to Your receipt of the ‘Acceptance’ from THE GROVE GROUP HOLDINGS PTY LTD.

1.4.1 Payment can be made by credit card. THE GROVE GROUP HOLDINGS PTY LTD accepts Visa, Mastercard and American Express. You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause—and clause: 1.2 of this Agreement.

1.4.2 Payment can also be made using PayPal. You warrant that You are an authorised user of the PayPal account.

1.5 All Website transactions are settled in Australian Dollars (AUD), the final charge to Your credit card is made in Australian Dollars.
If You are ordering from outside Australia, and Your bank account or credit card is held in another currency, Your purchase will be subject to an exchange rate conversion from the AUD purchase price to Your bank account or credit card currency.
THE GROVE GROUP HOLDINGS PTY LTD is unable to provide an exact currency exchange rate as the rate fluctuates from day-to-day with the current exchange rate market.
Some areas of the Website provide an estimated currency conversion figure. Anywhere a currency other than AUD is shown, is for Your reference only, and may differ from the amount that appears on Your credit card statement.
The final conversion rate is determined by Your banking institution or credit provider at the time of processing the payment.
THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible if the amount charged on Your statement differs slightly from the estimates on the Website due to exchange rate conversions.

1.6 Your Banking institution may charge a small currency conversion fee. THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for associated fees and charges You may incur in addition to price outlined on THE GROVE GROUP HOLDINGS PTY LTD Purchase Order for Product purchased from THE GROVE GROUP HOLDINGS PTY LTD.

1.7 Purchase Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed. THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for the incursion of these taxes and/or duties being charged to You.

1.8.1 GST
GST means the Australian Goods and Services Tax charged under “A New Tax System (Goods and Services Tax) Act 1999 (the “Act”)". Some Products listed on THE GROVE GROUP HOLDINGS PTY LTD Website are subject to Australian GST.

1.8.2 Consumer Purchases and GST
Where GST is applicable, and unless stated to be otherwise, charges referring to the purchase of products provided by THE GROVE GROUP HOLDINGS PTY LTD are GST inclusive.
THE GROVE GROUP HOLDINGS PTY LTD will issue a Purchase Order for all purchases as stated in sections: 1.1 and 1.3 of this Agreement.

1.8.3 Wholesale Accounts and GST
Unless stated to be otherwise, charges referred to for use of any services or purchase of any Product provided by THE GROVE GROUP HOLDINGS PTY LTD are GST exclusive, GST of Products that incur GST will be listed separately. THE GROVE GROUP HOLDINGS PTY LTD will issue a Tax Invoice for all purchases.

1.9 THE GROVE GROUP HOLDINGS PTY LTD may vary prices in the event of price changes or mistakes with reasonable prior notice to You. If THE GROVE GROUP HOLDINGS PTY LTD requests payment for increased prices, You may cancel the order by giving notice to THE GROVE GROUP HOLDINGS PTY LTD, which must be received within seven days of the announcement of the increase.

1.10 Some Products listed on THE GROVE GROUP HOLDINGS PTY LTD Website may not be allowed to enter an international country due to governmental customs and quarantine legislation of that country. THE GROVE GROUP HOLDINGS PTY LTD aims to ensure it is aware of any legislative changes on the importation of food Products to countries outside Australia.
Although, every effort is made to ensure the safe and legal entry of Product to each and every international destination country, THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible in the event that Product is held and detained in the destination country due to legislative changes and/or requirements that are out of the jurisdiction of THE GROVE GROUP HOLDINGS PTY LTD.
It is your responsibility to ensure that there are no importation limitations on Products ordered prior to sending the Purchase Order.
If a Purchase Order is received and THE GROVE GROUP HOLDINGS PTY LTD are aware of the limitations of importation of the destination country, THE GROVE GROUP HOLDINGS PTY LTD will reject the Purchase Order and refund the monies in AUD as outlined on the Purchase Order received.
If a Purchase Order is received and THE GROVE GROUP HOLDINGS PTY LTD are unaware of the limitations of importation of the destination country, and the goods are returned to THE GROVE GROUP HOLDINGS PTY LTD, THE GROVE GROUP HOLDINGS PTY LTD refund the monies in AUD as outlined on the Purchase Order received less charges as outlined in the: Returns and Refunds Policy.

1.11 From time-to-time, THE GROVE GROUP HOLDINGS PTY LTD will offer Products on sale, promotion or discount. Each of these offers will be subject to its own unique terms and conditions. Please ensure that prior to placing a Purchase Order for a Product listed, that You check the Terms and Conditions to ensure that the Product meets Your personal requirements and situation. THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for incorrectly purchased Products under these circumstances. (See section 6 of this Agreement).

2.1 THE GROVE GROUP HOLDINGS PTY LTD do our best to maintain our "in stock" status on all items. In the event that an item goes on backorder after You have placed Your order, our customer service team will contact You via email or phone.
As per the Refunds and Exchanges Policy, You will be given the option of either:
(a) refunding the backordered item, or
(b) placing the entire order on hold until the backordered Product comes back into stock.
If You do not reply to our email or call, Your entire order will remain on backorder with a ‘hold’ status until the out of stock item comes back into stock, at which point all Product on Your Purchase Order will be processed and shipped.

2.2 Quantity in stock does not take into account the orders which are yet to be processed. It is possible that an order placed earlier will receive the stock allocation which was displayed at the time of Your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on THE GROVE GROUP HOLDINGS PTY LTD Website.

2.3 THE GROVE GROUP HOLDINGS PTY LTD reserves the right to limit the quantity of items purchased with regards to limited edition and/or exclusive Products. The quantity per limited edition items currently stands at ONE unit per customer. It is a condition of this Agreement that You do not resell the Product on to a third party.

2.4 THE GROVE GROUP HOLDINGS PTY LTD complies with the Food Standards Code Australia New-Zealand to ensure our Products are of the highest quality, safety and efficacy for our customers. THE GROVE GROUP HOLDINGS PTY LTD makes every effort to ensure that any third parties handling THE GROVE GROUP HOLDINGS PTY LTD Product, also comply. However, THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for the compliance of these third parties.

6.1 You agree that You will use this Website in accordance with this Agreement and that You will not use the Website for any unlawful purpose.

6.2 You agree that You will not violate or attempt to violate the security of the Website. You will not hack into the Website, THE GROVE GROUP HOLDINGS PTY LTD’s computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference; and, includes—without limitation—mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcasting attacks or any other method designed to damage or interfere with the operation of a computer system or Website.

6.3 When You visit THE GROVE GROUP HOLDINGS PTY LTD Website or send an email to THE GROVE GROUP HOLDINGS PTY LTD, You are communicating with us electronically and You consent to receive communications from us electronically.
We will communicate with You by email or by posting notices on this Website. You agree that all Agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that such communications be in writing.

6.4 THE GROVE GROUP HOLDINGS PTY LTD Website may contain electronic bulletin boards, chat rooms and other communication facilities which allow feedback by THE GROVE GROUP HOLDINGS PTY LTD Website users, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities”).
It is a condition of Your use of any Communication Facility and access to THE GROVE GROUP HOLDINGS PTY LTD Website, that You do not do any of the following:
 (a) Restrict or inhibit any other user from using or enjoying any Communication Facility.
 (b) Post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane, racist or indecent information or material—of any kind; including—without limitation—any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law.
 (c) Post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder.
 (d) Post or transmit any material of any kind which contains a virus or other harmful component.
 (e) Post, transmit, or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising.
 (f) Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded. Or,
 (g) Download any file posted by any other user of a Communication Facility if You know, or reasonably ought to know, that the file cannot legally be distributed in such manner.

6.5 THE GROVE GROUP HOLDINGS PTY LTD may from time-to-time monitor or review the Contents of the Website Communication Facility. While THE GROVE GROUP HOLDINGS PTY LTD reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in THE GROVE GROUP HOLDINGS PTY LTD’s sole discretion is in any way objectionable or in violation of any applicable law or the Agreement.

6.6 THE GROVE GROUP HOLDINGS PTY LTD has no obligation whatsoever to monitor any Communication Facility or to edit, delete or refuse to post such Contents, nor is THE GROVE GROUP HOLDINGS PTY LTD responsible for any Contents in any Communication Facilities (including, but not limited to any information, comments and/or advice of any individual referred to as ‘guest’ or ‘expert’ whose statements and opinion on the Website are solely their own).

6.7 You expressly acknowledge and agree that the Communication Facilities provide a means of public and not private communications.

6.8 THE GROVE GROUP HOLDINGS PTY LTD reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials within the Communication Facility which violate any applicable or relevant law.

7.1 To the fullest extent possible, the limitation of liability and indemnity set out in clause 8 of these terms also applies to use of the Site by replacing the word “Products” with “Site or the Comment Function”.

7.2 THE GROVE GROUP HOLDINGS PTY LTD may permit You to make, share, publish, post, store or upload information including data, text, video, still images, audio or other material on the Website (“Contributions”). You retain sole responsibility for and accept all liability for all Contributions You make to the Website.
THE GROVE GROUP HOLDINGS PTY LTD disclaims any and all liability in connection with Contributions. THE GROVE GROUP HOLDINGS PTY LTD assumes no responsibility for monitoring any Contributions, and does not endorse the information Contributions. THE GROVE GROUP HOLDINGS PTY LTD is under no obligation to treat Your Contribution as confidential. THE GROVE GROUP HOLDINGS PTY LTD may at any time, without liability to You, remove, alter or disable access to any or all of Your Contributions in its sole discretion without prior notice to You.

7.3 By placing any Contributions, information or other material on the Website (including posting messages, uploading files, inputting data or engaging in any other form of communication), You grant to THE GROVE GROUP HOLDINGS PTY LTD and its related bodies corporate a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Contributions, information or material:
(a) Use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display. And,
 (b) Sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.

7.4 Details outlined in 7.3 includes the right to exploit all proprietary rights in any such information or other material, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. You expressly waive in favour of THE GROVE GROUP HOLDINGS PTY LTD and any other party authorised by THE GROVE GROUP HOLDINGS PTY LTD all moral rights and any similar rights in any jurisdiction which You may have or hereafter acquire in respect of any relevant communication or other material.

7.5 At the request and expense of THE GROVE GROUP HOLDINGS PTY LTD, You will execute and deliver to THE GROVE GROUP HOLDINGS PTY LTD such instruments and take such other actions as may be required to carry out this grant of licence and waiver.

8.1 You will be asked to accept this Agreement during the purchase process by ticking "I agree with THE GROVE GROUP HOLDINGS PTY LTD’s Terms and Conditions, Privacy Policy, Shipping Policy, Returns and Exchanges policy and site Disclaimer". By ticking this box You agree to the entirety of this Agreement.

8.2 To ensure that this Agreement is current, from time-to-time THE GROVE GROUP HOLDINGS PTY LTD will review this Agreement and reserves the right to change, modify, and add or remove portions of this Agreement at any time. You will be notified of any such changes here, by Email, or by means of a notice on our homepage or customer care area. This Agreement supersedes all prior Agreements. If You have commenced any transaction prior to a change to this Agreement, transaction will be effected in accordance with the terms in place at the time of the acceptance of Your purchase order as outlined in section: 1.3 of this Agreement.

9.1 In consideration of Your use of THE GROVE GROUP HOLDINGS PTY LTD Website, You agree to provide true, accurate, current and complete information about Yourself as prompted within the Website’s forms (such information being the "Registration Data”), and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. In particular to register, You must provide Your real name and email address.

9.2 If You provide any information that is untrue, inaccurate, not current or incomplete, or THE GROVE GROUP HOLDINGS PTY LTD has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete. THE GROVE GROUP HOLDINGS PTY LTD has the right to suspend or terminate Your account and refuse any and all current or future use of the Website (or any portion thereof).

9.3 If You use THE GROVE GROUP HOLDINGS PTY LTD Website, You are responsible for maintaining the confidentiality of Your Registration Data and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password.

9.4 From time-to-time, down-time—either scheduled or unscheduled—may occur. THE GROVE GROUP HOLDINGS PTY LTD will work within reason to ensure this amount of down-time is limited.

9.5 THE GROVE GROUP HOLDINGS PTY LTD will not be held liable for the consequences of any down-time.

9.6 Due to changing market forces and other extenuating circumstances that affect Product availability and price stability, THE GROVE GROUP HOLDINGS PTY LTD reserve the right to withdraw any Product advertised and change prices without notice.

9.7 THE GROVE GROUP HOLDINGS PTY LTD endeavours to maintain the accuracy of Product images, Product descriptions, stock availability and prices. THE GROVE GROUP HOLDINGS PTY LTD do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

9.8 Images displayed on this Website should be considered illustrative and informational only. We endeavour to display Products as close to the physical colour/appearance as possible. However, due to the nature of natural foods, colours can change from batch-to-batch and—as such—there may be a difference in appearance between online images and delivered product.

9.9 All material and information throughout the Website and in our database is provided in good faith. It is derived from sources believed to be accurate, reliable and current at the date of publication. There may be misprints, misinterpretations, human errors, and omissions. We reserve the right to make changes and corrections in prices, Products, informational content and specifications without notice.
Your use of the Website is at Your sole risk. Access to the Website is provided on an 'as available' basis. Neither THE GROVE GROUP HOLDINGS PTY LTD, its related bodies corporate, or its or their directors or employees make any representation or warranty that:
 (i) Any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material). Or,
 (ii) Your access to the Website will be uninterrupted, timely or secure.
THE GROVE GROUP HOLDINGS PTY LTD will not be liable for loss resulting from any action or decision by You in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.

9.10 To the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of THE GROVE GROUP HOLDINGS PTY LTD) will THE GROVE GROUP HOLDINGS PTY LTD or its related bodies corporate be liable for any indirect, incidental, special and/or consequential damages or loss of profits, revenue or goodwill whatsoever which result from any use or access of, or any inability to use or access, the Website or any Content.

9.11 It is an essential pre-condition to You using our Website that You agree and accept that THE GROVE GROUP HOLDINGS PTY LTD is not legally responsible for any loss or damage You might suffer related to Your use of the Website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the Website. Your use of any information or materials on this Website is entirely at Your own risk, for which we—THE GROVE GROUP HOLDINGS PTY LTD—shall not be liable.
It shall be Your own responsibility to ensure that any Products, services or information available through this Website meet Your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

10.1 The material provided on the Website is copyright protected. You may only use this material for Your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for Your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of THE GROVE GROUP HOLDINGS PTY LTD or the appropriate supplier or licensor of THE GROVE GROUP HOLDINGS PTY LTD.

10.2 You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing Your own publications, Internet site or other means of distribution.

10.3 All software used on this Website is the property of THE GROVE GROUP HOLDINGS PTY LTD or its software suppliers and is protected by Australian and international copyright laws.

10.4 Reproduction of part or all of the Contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party for personal gain. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

10.5 THE GROVE GROUP HOLDINGS PTY LTD logo and the logos of the THE GROVE GROUP HOLDINGS PTY LTD Products are registered trademarks of THE GROVE GROUP HOLDINGS PTY LTD or its related bodies corporate. Other trademarks may be displayed on the Website from time-to-time. These may belong to third parties. Nothing displayed on the Website should be construed as granting any licence or right of use of any logo or trademark displayed on a Website, without the express written permission of the relevant owner.

10.6 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by THE GROVE GROUP HOLDINGS PTY LTD.

10.7 THE GROVE GROUP HOLDINGS PTY LTD’s trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by THE GROVE GROUP HOLDINGS PTY LTD.

10.8 All rights not expressly granted are reserved.

10.9 This Website may contain materials produced by third parties or links to other Websites. Such materials and Websites are provided by third parties and are not under THE GROVE GROUP HOLDINGS PTY LTD’s direct control or its related bodies corporate and neither THE GROVE GROUP HOLDINGS PTY LTD nor its related companies have any responsibility for the Contents of any such hyperlink or linked website.

10.10 THE GROVE GROUP HOLDINGS PTY LTD accepts no responsibility or liability in respect of any such third party materials or for the operation or Content of other Websites (whether or not linked to this Website). You acknowledge that THE GROVE GROUP HOLDINGS PTY LTD is entitled to require You to remove any link from another Website to this Website which You install without obtaining THE GROVE GROUP HOLDINGS PTY LTD’s prior written consent.

10.11 THE GROVE GROUP HOLDINGS PTY LTD Website may display third party advertisements, which may or may not contain hyperlinks or referral buttons to Websites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by THE GROVE GROUP HOLDINGS PTY LTD or its related bodies corporate of the relevant advertiser, its Products or services or any such linked Website.

10.12 If You follow a link to any such Websites You leave THE GROVE GROUP HOLDINGS PTY LTD Website and do so entirely at Your own risk.

10.13 If You contact a third party using functionality provided on the Website, including via email, THE GROVE GROUP HOLDINGS PTY LTD accepts no responsibility for any actions taken by that third party in response to Your communication or for any transactions entered into between You and the relevant third party.

11.1 The Trade Practices Act 1974 (replaced with Competition and Consumer Act 2010) and similar state and territory legislation in Australia may confer rights and remedies on You in relation to the provision by THE GROVE GROUP HOLDINGS PTY LTD of Products or services on the Website which cannot be excluded, restricted or modified ("Non-excludable Rights"). THE GROVE GROUP HOLDINGS PTY LTD does not exclude any non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute. Except as provided for by the non-excludable Rights:
(a) All Content is provided "as is" and “as available” without warranties or guarantees of any kind, either express or implied.
(b) THE GROVE GROUP HOLDINGS PTY LTD and its suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
(c) THE GROVE GROUP HOLDINGS PTY LTD does not warrant that the functions contained in any Content or any Communications Facility or Your access to the Website will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to You are free of viruses or any other harmful components.
(d) THE GROVE GROUP HOLDINGS PTY LTD does not warrant or make any representation regarding Your access to, or the results of Your access to the Website (including any related or linked Websites), or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise. And,
(e) You (and not THE GROVE GROUP HOLDINGS PTY LTD) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.

11.2 You agree to indemnify and hold harmless THE GROVE GROUP HOLDINGS PTY LTD and its related bodies corporate (and the officers, agents, partners and employees of each of these) against any and all loss, liability, claim or demand arising out of or in connection with Your use and access to the Website.

11.3 You agree that THE GROVE GROUP HOLDINGS PTY LTD’s liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.

13.1 THE GROVE GROUP HOLDINGS PTY LTD reserves the right to terminate this Agreement at any time.

13.2 Subject to clause 13.3, THE GROVE GROUP HOLDINGS PTY LTD shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.

13.3 If the Product has not been delivered to You prior to any termination of this Agreement by THE GROVE GROUP HOLDINGS PTY LTD, THE GROVE GROUP HOLDINGS PTY LTD will refund to You any payment You have made prior to the termination.

14.1 This Agreement is not subject to any terms or conditions proposed by You unless those terms or conditions are expressly accepted by THE GROVE GROUP HOLDINGS PTY LTD in writing.

14.2 Failure of either party to enforce any right it has under this Agreement will not be construed as a waiver of those rights, nor limitation upon the party's ability to subsequently exercise those rights.

14.3 The Agreement will be made on THE GROVE GROUP HOLDINGS PTY LTD‘s acceptance of Your Purchase Order and will be, and is, governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia in any dispute or any matter in any way related to, or connected with, this Agreement or any transaction contemplated by this Agreement.

14.4 Each party agrees not to object to the venue or to claim that the courts exercising jurisdiction in the state of Victoria, Australia are an inconvenient forum for any dispute or any matter in any way related to, or connected with, this Agreement or any transaction contemplated by this Agreement.

14.5 If any provision of the Agreement is held to be void, invalid or unenforceable, then the provision is severed to the minimum extent required, and the remaining provisions of the Agreement will remain in full force and effect.

14.6 THE GROVE GROUP HOLDINGS PTY LTD may be notified by email at admin@thegrove.life.

14.7 To the maximum extent permitted by law, THE GROVE GROUP HOLDINGS PTY LTD‘s liability for breach of any implied warranty or condition pertaining to product or services supplied or offered is limited—at the option of THE GROVE GROUP HOLDINGS PTY LTD—to the following:
(a) The supply of the services again. Or,
(b) The payment of the cost of having services supplied again in the case that the goods were supplied or offered by THE GROVE GROUP HOLDINGS PTY LTD. Or,
(c) The replacement of the goods or the supply of equivalent goods. Or,
(d) The repair of such goods or the payment of the cost of having the goods repaired. Or,
(e) The payment of the cost of replacing the goods or acquiring equivalent goods.

14.8 You must be over 18 years of age to use this Website and to purchase any goods or services.
THE GROVE GROUP HOLDINGS PTY LTD respects our customers’ privacy and is committed to ensuring that the privacy and confidentiality of our customers’ personal information is protected, safe and secure. The following privacy policy statement sets out how we manage your information in compliance with the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).
Please ensure that you read this statement (along with the other Agreement terms) thoroughly.
At THE GROVE GROUP HOLDINGS PTY LTD, we regard customer privacy with the upmost importance; a friendly and accommodating relationship with our customers is very important to us.
If you have any questions regarding this statement or require further clarification about our privacy practices please contact us via email at: admin@thegrove.life
In the process of building business relationships with customers, contractors, suppliers and other business contacts, we may require some personal information from you in order to provide the best service possible. All correspondence may be collected and stored, particularly when it relates to sales, support, purchases, employment, registration and accounts. Any information collected by THE GROVE GROUP HOLDINGS PTY LTD is via correspondence from you, whether it be via telephone, eMail, mail, fax or directly through our website.
We may collect information from you in–but not limited to—the following ways:
- signing up for our newsletter,
- completing a contact form,
- creating an account,
- placing an order,
- selling us products or services,
- applying to engage in employment,
- entering a competition or responding to a survey,
- signing up for a promotion,
- downloading information,
- communicating via email, telephone, mail and instant message,
- making an enquiry,
- signing up for an event,
- via social media (Facebook, Instagram, Twitter and LinkedIn), or
- participate in other site or business features.
Also see: Section 2.2 of this statement–Orders.
2.1 From the website:
When you visit the www.thegrove.life website, THE GROVE GROUP HOLDINGS PTY LTD monitors your activity on the website and collects information about the areas you visit and the amount of times you visit them. The information captured is used:
- To further enhance and develop the www.thegrove.life website.
- For the development of THE GROVE GROUP HOLDINGS PTY LTD.
We do not share customer details with any 3rd parties (unless indicated in this statement or if required to do so by law).

2.2 Orders:
When you make a purchase from us, we will request certain personally identifiable information from You.
You will be required to provide contact information such as your name, eMail and postal address. You will also be required to provide financial information like your credit card number, its CCV and expiration date. We use this information for billing purposes and to fulfil your Purchase Order. If we have trouble processing an Purchase Order, we will use this information to contact you. When we collect information, THE GROVE GROUP HOLDINGS PTY LTD may ask you for your:
- name,
- date of birth,
- e-mail address,
- mailing address,
- phone number,
- credit card information (if you are making a purchase with us directly),
- internet handle and username, and/or other similar information.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing or promotional purposes.

2.3 Employment:
If you are seeking employment with us, the information collected, in addition to the information outlined in section 2.1 of this statement, may include:
- employment history,
- background checks,
- university information,
- referee details*,
- remuneration,
- financial and banking information,
- Tax File Number and emergency contact*.
2.4 B2B accounts:
If we are engaging in a contract with you, information collected, in addition to the information outlined in section 2.1 of this statement, may include:
- business registration details,
- background checks,
- financial and banking information,
- taxation information,
- business references*,
- and/or other similar information.
2.5 Cookies: Like many websites, we use cookies to enhance your browsing experience and gather information about visitors and visits to our websites. Please refer to section 4 of this statement “What are Cookies and how are they used” for information.
In the event that you do not provide the required information we may not be able to provide you with our products or service, pay your accounts, consider your job application or otherwise meet your expectations.
THE GROVE GROUP HOLDINGS PTY LTD does not store credit card information.
*(Please ensure that, emergency and referee contacts have consented to the disclosure of their name and contact details).
THE GROVE GROUP HOLDINGS PTY LTD will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.
If you’re making an online purchase from THE GROVE GROUP HOLDINGS PTY LTD and are required to provide us with your bank or credit card details, this will be carried out within a secure browser window.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site's system to recognise your browser and capture and remember certain information to make your browsing experience more enjoyable. This is a standard across the internet, globally.
We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with appropriate information that is relevant to you.

That is, you will see more information and products that suit your individual interests. We also use cookies to help us compile aggregate data about site traffic and site interaction so that in the future we can offer better site experiences, like a better site layout and navigation tools, as well as a better product range and services.

THE GROVE GROUP HOLDINGS PTY LTD may contract with third-party service providers to assist us in better understanding our site’s visitors. These service providers are not permitted to use the information collected on our behalf other than to improve your customer experience by improving our customer service.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services may not function properly.

However, if you are having online issues, you can place orders over the telephone by contacting customer service on admin@thegrove.life.

Expiry of cookies: The cookies that are placed on Your computer when You visit the Website are known as session cookies. These session cookies originate from our web server, and cannot be accessed by any web server other than ours. Session cookies are temporary cookies which are necessary for the proper functioning of the Website. They automatically expire approximately 20 minutes after You have ceased viewing pages on our Website, and therefore cannot be used to recognise You on subsequent visits to the Website.
Any details collected from our customers is required in order to provide you with our products and/or services, but—more particularly—a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
THE GROVE GROUP HOLDINGS PTY LTD may use the collected information to—but are not limited to—the following ways:
- communicate with you,
- respond to your enquiry,
- send newsletters,
- send information about products and/or services,
- provide products and/or services,
- invite you to events,
- create and send invitations to competitions,
- source and develop new products,
- profile website traffic,
- assess your use of our website,
- administer any contract we may have with you,
- do other things that are related to your interactions with us and to facilitate our business operations e.g. invoicing, account management, recruitment and managing personnel.
In order to receive promotional material from THE GROVE GROUP HOLDINGS PTY LTD you can sign up to the newsletter, or choose to follow us via social media (Facebook, Instagram, Twitter, Pinterest, Tumblr). During the checkout out process you are asked to indicate whether or not you wish to receive promotional material.

By signing up for the receipt of material from THE GROVE GROUP HOLDINGS PTY LTD, You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

THE GROVE GROUP HOLDINGS PTY LTD do not share customer details with any 3rd parties (unless indicated in this statement or if required to do so by law or security).
If at any time You decide You no longer wish to receive this promotional correspondence from THE GROVE GROUP HOLDINGS PTY LTD, please see “How do you access your information?”.
The security and confidentiality of your personal information is exceptionally important to us. We store your information electronically and in some instances it may be stored as hardcopy.

6.1 SSL (Secure Socket Layer) and TLS (Transport Layer Security) Encryption:
THE GROVE GROUP HOLDING LTD PTY website is protected by SSL (Secure Socket Layer) encryption.
When corresponding with us electronically all your information is protected by a secure server.
This website uses SSL as a security mechanism utilising data encryption, it ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet, creating a secure environment for You to conduct Your online transactions/interaction with THE GROVE GROUP HOLDING LTD PTY.
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are mechanisms that safely transmit data on the web.
SSL and TLS try to do two things:
- Encrypt and verify the integrity of traffic between the browser and the server.
- Verify that the browser is talking to the correct server. In practice, this usually means verifying that the owner of the domain and the owner of the server are the same entity. This helps prevent man-in-the-middle attacks. Without it there's no guarantee that you're encrypting traffic to the right recipient.
6.2 Online Payment Processing: THE GROVE GROUP HOLDINGS PTY LTD do not store credit card information.
THE GROVE GROUP HOLDINGS PTY LTD uses the STRIPE Secure Payment Gateway via Shopify to manage all its online payment processing.
STRIPE processes online credit card transactions for thousands of Australian and international merchants, providing a safe and secure means of collecting online payments. All online credit card transactions performed on this site using the STRIPE gateway are secured payments using their SSL/TLS data encryption.
Your name and limited credit card information are kept by Stripe for order verification and identification purposes only.
Payments are fully automated with an immediate response.
 Your complete credit card number cannot be viewed by THE GROVE GROUP HOLDINGS PTY LTD or any other third party.
 All transactions are performed under 128 Bit SSL Data Encryption Certificate.
 All transaction data is encrypted for storage within STRIPE’s bank-grade data centre, further protecting Your credit card data.
 STRIPE is an authorised third party processor for all the major Australian banks.
If You would like to read about stripe, fee free to visit their webpage – https://stripe.com/about/au.
In order for SSL to be effective, you must be using an SSL compliant browser. Ensure that a locked padlock symbol appears at the foot or top of the browser in which you are entering your details. The URL should also change, to start with “https://…" instead of “http://…”.

6.3 Fraud:
A charge is fraudulent when the cardholder has not authorised the charge. Most fraudulent charges are made using stolen credit cards or card numbers.
Any suspicious activity should be reported to us immediately.
While every effort is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their banking institution or credit provider in accordance with the reporting rules and procedures of that banking institution or credit provider.
You can access the personal information that THE GROVE GROUP HOLDINGS PTY LTD holds at any time via written consent. Please contact us in writing with your request via email: admin@thegrove.life We aim to deal with your request as promptly and reasonably as possible.
If your personally identifiable information changes, you may correct or update it via the following methods:
- Your account login on the website www.thegrove.life
- By emailing us at: admin@thegrove.life
You can deactivate your details at any time via:
- The unsubscribe button on the website within the contacts area,
- The unsubscribe button within the email correspondence footer,
- By emailing us at: admin@thegrove.life
8.1 THE GROVE GROUP HOLDINGS PTY LTD may at its discretion use other third parties to provide essential services on our site or for our business processes. For example: payment gateways, website traffic analysis, etc.
We may share your details as necessary for the third party to provide the required services. These third parties are prohibited from using your personally identifiable information for any other purpose.
8.2 THE GROVE GROUP HOLDINGS PTY LTD does not and will not sell or deal in personal or customer information.

8.3 THE GROVE GROUP HOLDINGS PTY LTD does not share any information with third parties for any unknown or unrelated uses.

8.4 THE GROVE GROUP HOLDINGS PTY LTD does not share customer details with any 3rd parties unless indicated in this statement or if required to do so by law or security.

THE GROVE GROUP HOLDINGS PTY LTD reserves the right to disclose your personally identifiable information as required by law and when believed that disclosure is necessary to protect the trademarks, copyright and other legal rights of the THE GROVE GROUP HOLDINGS PTY LTD or comply with a judicial proceeding, court order, or legal process served on the business.

Any external links contained on the www.thegrove.life website are not covered within this policy. These links are for your convenience only. THE GROVE GROUP HOLDINGS PTY LTD is not responsible for the privacy practices of those sites. When customers leave the www.thegrove.life website, THE GROVE GROUP HOLDINGS PTY LTD encourages users to be aware of the privacy statements of those sites that they enter.
The terms and conditions set out in this privacy statement only cover the domain name of TheGrove.life.

Any non-personal information, communications, evaluation, feedback, suggestions or material you send us, or that is obtained via a non-confidential manner, we may use for marketing, business development and manufacturing activities. This information is also used as part of our continuous improvement process.
DISCLAIMER
The products and the claims made about specific products by THE GROVE GROUP HOLDINGS PTY LTD have not been evaluated by the FSC, FDA, USDA, or TGA and are not intended to diagnose, treat, cure or prevent any disease.

The information provided within THE GROVE GROUP HOLDINGS PTY LTD’s publications is for informational purposes only and is not intended as a substitute for advice from a qualified physician or other health care professional. Maintaining this, any information contained on or in any product label or packaging from THE GROVE GROUP HOLDINGS PTY LTD is not intended as a substitute for advice from a qualified physician or other health care professional.
You should not use the THE GROVE GROUP HOLDINGS PTY LTD information for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by a qualified physician or health care provider.
A healthcare professional should be consulted before starting any diet, exercise or supplementation program. A healthcare professional should be consulted before taking any medication or nutritional supplement, or if you have or suspect you might have a health problem.

Like with any supplement, results and reactions to products depend entirely on the individual, and the manner in which one reacts to a particular product may be significantly different from the manner in which another reacts to said product.
You should consult a qualified physician or healthcare professional regarding any potential adverse interactions between medication You are currently taking and nutritional supplements before taking any such supplements.

Whilst we work to ensure that our product information is correct, due to the nature of natural products, concentrations and potencies of particular products and/or ingredients can vary slightly from batch-to-batch.

THE GROVE GROUP HOLDINGS PTY LTD is focussed and dedicated to bringing the most current, accurate and effective natural health solutions to the general public in an easy-to-understand and easy-to-use manner. Readers can be assured that although we have a financial interest in the products we sell and create, we would never sell a product we do not wholeheartedly believe in. Every product has been researched rigorously regarding scientific and anecdotal evidence and both co-founders—Nina Grootz and Zac Roydhouse—utilise these products to assist their health regularly.

THE GROVE GROUP HOLDINGS PTY LTD does not evaluate nor guarantee the accuracy of any comments or other electronically posted information from our readers and writers. As such, all views expressed in the comments are solely the opinions of the individual author, and do not represent the opinions of THE GROVE GROUP HOLDINGS PTY LTD or its affiliates. Please see the Terms and Conditions for further details surrounding the content and management of the communication facility of this website.

We at THE GROVE GROUP HOLDINGS PTY LTD make every effort to ensure that You receive the products and services You order. We rely on You to provide the correct information for us to be able to do this and meet Your expectations.
Deliveries are processed promptly in accordance of section 1 of the ‘Terms and Conditions’ and this ‘Shipping Policy Statement’.
Please ensure that you read this Shipping Policy statement—along with the other Agreement terms—thoroughly.
If you have questions or concerns regarding this statement, you should first contact: admin@thegrove.life

THE GROVE GROUP HOLDINGS PTY LTD aim to process your Purchase Order as soon as possible so that you are able to enjoy the product and love it like we do.

1.1 THE GROVE GROUP HOLDINGS PTY LTD endeavour to process Purchase Orders within an average of 1-5 business days of receipt of the Purchase Order.

1.2 Unfortunately, during seasonal sales and promotional periods, orders may take up to 7 business days to process. THE GROVE GROUP HOLDINGS PTY LTD apologises for any inconvenience caused.

1.3 After the Purchase Order has been processed, THE GROVE GROUP HOLDINGS PTY LTD will endeavour to arrange dispatch of the Product between 1-5 business days of the purchase order having been processed.

1.4 General processing and dispatch schedule for regular Purchase Orders:

Day Orders Placed (EST)	Time Orders Placed (EST)	Aim to Begin Processing	Aim to Dispatch
Monday through Friday	Before 2pm	Same day	Same day
Monday through Thursday	After 2pm	Next day	Next day
Friday through Sunday	After 2pm on Friday	Following Monday*	Following Monday*

*However, if Monday is a public holiday, we aim to begin processing/dispatch of orders on Tuesday.

1.3 The expected/aimed processing and delivery times set out in the above table of the Processing and Shipping Policy are estimates only. THE GROVE GROUP HOLDINGS PTY LTD will not be held liable to You for any loss or damage You suffer if the Product is not processed within the time-frames set out in section 1 of this statement.

1.5 Delivery time begins when the package is dispatched from the warehouse after processing is complete.

1.6 Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery. (Please see section—2 Shipping / Delivery—for more information).

We engage a number of different shipping providers to peddle their way to you and deliver the product you have ordered from THE GROVE GROUP HOLDINGS PTY LTD. Depending on where you are and how soon you need your product determines which provider is used, how fast they peddle and any limitations surrounding that shipment.

2.1 International Shipping:
2.1.1 THE GROVE GROUP HOLDINGS PTY LTD aims to provide the best international freight solution that we can, and so have partnered with DHL Express and AUSPOST to deliver Product internationally.
2.1.2 All International shipments must be signed for.
2.1.3 All International freight charges are calculated using a freight calculator and are calculated based on destination, carton dimensions and weight.
2.1.4 All freight charges are quoted in AUD. (Please see section 1 of the Terms and Conditions for more information about currency conversion).
2.1.5 Delivery times vary depending on location, the type of service chosen and customs of the destination country. Below is a guide:

Service	Speed*	Tracking	Further service provider information
AUSPOST Express Post International	3-7 days	Yes	http://auspost.com.au
AUSPOST Registered Post International	3-10 days	No	http://auspost.com.au
DHL Express	2-5 days	Yes	http://dhl.com.au/en/express.html

2.1.6 Delivery speeds are estimates only, are based on business days, are between metropolitan areas of major cities and exclude the time parcels spend in customs.
2.1.7 THE GROVE GROUP HOLDINGS PTY LTD, AUSPOST and DHL cannot be held responsible for delays caused by detention by government bodies of destination countries, nor any other delays that are outside the control of and THE GROVE GROUP HOLDINGS PTY LTD, and we apologise for any inconvenience caused.
2.1.8 If the product is undeliverable the postal company may attempt further delivery of the Product to You, however, if this is not effective the product will be returned to THE GROVE GROUP HOLDINGS PTY LTD and refund will be processed in accordance with the ‘Returns, Refunds and Exchanges Policy’.
2.1.9 International shipping rates are exactly what THE GROVE GROUP HOLDINGS PTY LTD is charged by the carriers. Unfortunately, in some instances, due to location and weight, some charges may be higher than expected. We apologise for the inconvenience, but THE GROVE GROUP HOLDINGS PTY LTD has no control over these international freight costs.

2.2 Australia-wide Shipping:
2.2.1 Delivery of Products within Australia is via our shipping partners: Fastway Couriers, Couriers Please, DHL and Australia Post.
2.2.2 All Australia-wide shipments—with all shipping providers—must be signed for.
2.2.3 ‘Standard Service’ freight charges within Australia are at a flat rate of $8 for upto 450g, $13 for upto 2.5kg and $17 of 4.5kg. Unless otherwise stated.
Orders weighing more than 4.5kg are subject to the freight charges being calculated using a freight calculator to obtain the best price possible for You.
‘Standard Services’ are delivered between 2-7 business days from time of despatch, depending on location.
2.2.4 Delivery times vary depending on location.
Delivery speeds are based between metropolitan areas of major cities. Regional areas may take longer.
2.2.5 THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for delays caused that are outside our reasonable control, and we apologise for any inconvenience caused.
2.2.6 ‘Same Day’ deliveries are available in the Melbourne Metro area to specified postcodes.
Please see section 3 ‘Same Day Service’ of this statement for full details.
2.2.7 If the product is undeliverable, the postal company may attempt further delivery of the Product to You (please see section 2.3 and 2.4 of this Agreement for further details). However, if this is not effective, the product will be returned to THE GROVE GROUP HOLDINGS PTY LTD and a refund will be processed in accordance with the ‘Returns, Refunds and Exchanges Policy’.

2.3 Couriered Products:
Couriers cannot send packages to PO Box addresses, whether sent throughout Australia or Internationally. PO Box addresses can only be serviced using Australian Registered Post. If you prefer for your Product to be delivered using a secure courier service, please provide a physical postal address.
2.3.1 If the Product is delivered using a courier service, and you authorise an ATR (Authority to Leave) on the Purchase Order, then You accept full responsibility for packages being left by the courier, and any events that may occur due to this authorisation, including—but not limited to—a package being damaged, lost or stolen.
2.3.2 If the Product is delivered using the ‘Same Day’ service, and upon the first delivery attempt no-one is at the delivery address to receive the Product, and you haven’t authorised an ATR, then:

The Product will be returned to THE GROVE GROUP HOLDINGS PTY LTD and a refund will be processed in accordance with the ‘Returns, Refunds and Exchanges Policy’, or, depending on the particular courier service. Or,
You could be issued with a redelivery calling card, giving You up to 48 hours (2 business days) to call the courier service and arrange a redelivery to the same address. This 2nd redelivery attempt is at no additional charge, although, You must be home to sign for the package or leave a signed authorised ATR with instructions of where to leave the package. The package will be returned to THE GROVE GROUP HOLDINGS PTY LTD and a refund will be processed in accordance with the ‘Returns, Refunds and Exchanges Policy’, if:
- The receiver is not home and an ATR is not authorised. Or,
- If no call has been made to the courier service after the 48 hour period.

2.4 Australia Post Shipped Products:
2.4.1 If the Product is delivered using Australia Post, and the recipient is not present to receive the Product, it will be delivered to the closest Australia Post outlet and held as per their terms before being returned to THE GROVE GROUP HOLDINGS PTY LTD where a refund will be processed in accordance with the ‘Returns, Refunds and Exchanges Policy’.
2.4.2 In rural and regional areas of Australia, delivery times are in respect of delivery to the Australia Post Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Australia Post Post Office.

We understand that sometimes you may want to obtain items quickly, maybe it’s a present for someone or you ran out of a particular product more quickly than anticipated. We don't currently have a ‘Same Day’ service, although if you are Melbourne based customers and would like your item delivered to the Melbourne Metro Area contact us and we may be able to help you out until we have a specific service setup.

4.1 All items purchased from THE GROVE GROUP HOLDINGS PTY LTD are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon THE GROVE GROUP HOLDINGS PTY LTD dispatching to the carrier.

4.2 Please do not enter both a street address and a PO box number, as this will delay the shipping of your package. If you enter a street address and a PO box number, THE GROVE GROUP HOLDINGS PTY LTD customer service team will need to contact you to confirm which address the package should be sent to. Your order will remain on hold until the shipping address is confirmed.
 If we cannot get in touch with you within three days of the Purchase Order, the Purchase Order will be cancelled and refunded in accordance with the ‘Returns, Refunds and Exchanges Policy’.
4.3 Supplied Information:

You, the user, are responsible for providing correct and complete shipping information. Please ensure that the shipping information you have entered into the online form is correct and complete before submitting your Purchase Order.

4.3.1 THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for delayed or returned shipments as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages. (See below for further information).

4.3.2 If you have unintentionally submitted incorrect shipping information, please immediately contact our Customer Service team at admin@thegrove.life. THE GROVE GROUP HOLDINGS PTY LTD will make every effort to update the incorrect information prior to your products being shipped, however, we cannot guarantee that the information will be updated prior to shipping.
If your package is shipped using incorrect information that has been supplied and:
The package is lost—THE GROVE GROUP HOLDINGS PTY LTD are not responsible for replacing and/or re-shipping the package. Or,
The package is returned to our warehouse by the shipping provider—it is Your responsibility to pay any/and all additional charges incurred as a result of returning and/or resending the Product. (For full details please refer to section 4 of the ‘Returns, Refunds and Exchanges Policy’).

4.4 Damaged or Missing Orders:
4.4.1 THE GROVE GROUP HOLDINGS PTY LTD are NOT the shipping carrier and cannot be held responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved directly, with the company with whom the products traveled.
However, in good will, if the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, please inform THE GROVE GROUP HOLDINGS PTY LTD immediately and we will open an investigation with the carrier. After the investigation with the carrier and whether or not the order was insured, THE GROVE GROUP HOLDINGS PTY LTD may be able to reship a package.
4.4.2 THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for the outcome of this investigation.
It is Your responsibility to read the shipping options of the carrier before purchase to be informed about the options for insurance, including which carrier services offer automatic insurance and the terms of that insurance.
4.4.3 THE GROVE GROUP HOLDINGS PTY LTD do not insure packages that are shipped. Packages are not insured above and beyond the automatic insurance offered by certain carriers unless the insured option is chosen when your order is placed.

4.5 THE GROVE GROUP HOLDINGS PTY LTD Signature Packaging.
Full priced THE GROVE GROUP HOLDINGS PTY LTD Nourish Range purchases will be packaged in THE GROVE GROUP HOLDINGS PTY LTD signature shipment packaging. However, all INGREDIENT/SALE/DISCOUNTED/PROMOTIONAL items are simply packaged in a regular box with the item labelling.

We at THE GROVE GROUP HOLDINGS PTY LTD make every effort to ensure that You receive the products and services You order. We rely on You to provide the correct information for us to be able to do this and meet Your expectations.
Deliveries are processed promptly in accordance of section 1 of the ‘Terms and Conditions’ and this ‘Shipping Policy Statement’.
Please ensure that you read this Shipping Policy statement—along with the other Agreement terms—thoroughly.
If you have questions or concerns regarding this statement, you should first contact: admin@thegrove.life
THE GROVE GROUP HOLDINGS PTY LTD wants you to love your product as much as we loved preparing your product for you.
In the event that you are not happy and wish to return a product to THE GROVE GROUP HOLDINGS PTY LTD please contact us within 14 days of purchase with a valid reason for return at: admin@thegrove.life
To ensure that your return, refund or exchange is processed in an appropriate, timely fashion and inline with your expectations, please ensure that upon communicating with our Customer Service team to return a product, You follow the directions given—exactly.
Please ensure you read the returns and exchanges sections of this policy.
Sending methods can vary but please ensure you have included the following items in your returned package:
- The items you wish to return/exchange.
- THE GROVE GROUP HOLDINGS PTY LTD Purchase Order.
- A written message or copy of email correspondence with THE GROVE GROUP HOLDINGS PTY LTD customer service.
Please ensure you clearly mark the package for either return or exchange.
Once your package is received by THE GROVE GROUP HOLDINGS PTY LTD, it will be fully inspected and you will be contacted by the Customer Service team.
A product being returned MUST be in the same condition as it was passed to the courier by THE GROVE GROUP HOLDINGS PTY LTD. It must be properly packaged, protected and secured to avoid damage in transit. Cost associated with a return is payable by You, THE GROVE GROUP HOLDINGS PTY LTD can organise this for you, lessening any refund by this additional cost.
Please see section 3 of this policy for further details on returns.
THE GROVE GROUP HOLDINGS PTY LTD wants you to love your product as much as we loved preparing your product for you.
In the event that you are not happy and wish to return a product to THE GROVE GROUP HOLDINGS PTY LTD, please contact us within 14 days of purchase with a valid reason for return at: admin@thegrove.life To ensure that your return, refund or exchange is processed in an appropriate, timely fashion and inline with your expectations, please ensure that upon communicating with our Customer Service team to return a product, You follow the directions given exactly.
Please ensure you read the returns and exchanges sections of this policy.
Sending methods can vary but please ensure you have included the following items in your returned package:
- Any packages sent back to THE GROVE GROUP HOLDINGS PTY LTD must have a valid international tracking number.
- THE GROVE GROUP HOLDINGS PTY LTD Purchase Order.
- The items you wish to return/exchange.
- A written message or copy of email correspondence with THE GROVE GROUP HOLDINGS PTY LTD customer service.
Please ensure you clearly mark the package for either return or exchange. Without such a notice, the package is at risk of attracting additional taxes, duties and delays.
Once your package is received by THE GROVE GROUP HOLDINGS PTY LTD, it will be fully inspected and you will be contacted by the Customer service team.
A product being returned MUST be in the same condition as it was passed to the courier by THE GROVE GROUP HOLDINGS PTY LTD. It must be properly packaged, protected and secured to avoid damage in transit. Cost associated with a return is payable by You, THE GROVE GROUP HOLDINGS PTY LTD can organise this for you, lessening any refund by this additional cost.
Please see section 3 of this policy for further details on returns.
3.1 THE GROVE GROUP HOLDINGS PTY LTD must be contacted prior to any returns, exchanges or refunds at: admin@thegrove.life. When THE GROVE GROUP HOLDINGS PTY LTD is not contacted prior to a return, exchange or refund, THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible:
- For a prolonged or nullified refund due to a Product not being properly identified by THE GROVE GROUP HOLDINGS PTY LTD.
- Where is has been sent to an address not associated with THE GROVE GROUP HOLDINGS PTY LTD. Or,
- Where it has been lost or stolen during transit to THE GROVE GROUP HOLDINGS PTY LTD.
3.2 THE GROVE GROUP HOLDINGS PTY LTD will provide a refund / exchange (in accordance with this entire policy statement) of a Product purchased when the Product is returned to us within 14 days of purchase, unopened, unused, in the same state as originally sent and has not been tampered with in any way. (Less charges outlined in section 8 of this Agreement.)

3.3 A Product being returned MUST be in the same condition as it was passed to the courier by THE GROVE GROUP HOLDINGS PTY LTD. It must be properly packaged, protected and secured to avoid damage in transit.

3.4 All returned Product will be fully inspected upon arrival at THE GROVE GROUP HOLDINGS PTY LTD and prior to a refund being issued.

3.5 International returns:

 International orders that incur customs / tax charges in the destination country and where the order is subsequently cancelled due to the refusal of acceptance of these charges, THE GROVE GROUP HOLDINGS PTY LTD will only refund the purchase order less any charges incurred by THE GROVE GROUP HOLDINGS PTY LTD. (See section 8 of this Agreement).
Sometimes errors occur during ordering. We understand, but also hope that you can appreciate that in providing you products and services, we incur costs.
4.1 THE GROVE GROUP HOLDINGS PTY LTD will provide a refund (in accordance with this Agreement) of a Product purchased when the Product is returned to us within 14 days of purchase, unopened, unused, in the same state as originally sent and has not been tampered with in any way. (Less charges outlined in section 8 of this statement).

4.2 Where the refund is requested or Product is received outside the 14 day period, refunds are made at the discretion of THE GROVE GROUP HOLDINGS PTY LTD and on a case-by-case basis.

4.3 THE GROVE GROUP HOLDINGS PTY LTD provides no refunds on items purchased after 28 days of Purchase Order—with no exceptions.

4.4 Duplicate Orders:
 THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for duplicated orders.
Where an order is duplicated and THE GROVE GROUP HOLDINGS PTY LTD identifies the duplicate prior to it being shipped to you, we will contact You to determine the status of the order and process a refund. (Less charges outlined in section 8 of this Agreement).
Where the order is duplicated–unidentified by THE GROVE GROUP HOLDINGS PTY LTD–and shipped to You, we can refund the duplicate order if You wish to return the items. (Less charges outlined in section 8 of this statement).

4.5 Where products were unable to be delivered:
 The goods will be returned to THE GROVE GROUP HOLDINGS PTY LTD, as per the ‘Shipping Policy’. When the returned parcel has been received, and checked it is unopened, unused, in the same state as originally sent and has not been tampered with in any way, THE GROVE GROUP HOLDINGS PTY LTD will provide a refund of received items. (Less charges outlined in section 8 of this Agreement).

4.7 Where products are opened, used or tampered with:
 THE GROVE GROUP HOLDINGS PTY LTD is unable to refund products that have been opened, used or tampered with.

4.8 Any refund can only be made back to the credit card or Paypal account that was used to make the purchase from THE GROVE GROUP HOLDINGS PTY LTD. THE GROVE GROUP HOLDINGS PTY LTD will notify You when the refund has been processed. Any refund payments may take up to 7 business days to be received due to banking institution policies, and THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for these delays.

4.9 For further details surrounding items that cannot be refunded, please see section 6 and 7 of this Agreement.

We understand that sometimes you accidentally order the wrong thing. More importantly we want to make sure that you purchase exactly what you need and are looking for to support you in achieving your goals.
5.1 THE GROVE GROUP HOLDINGS PTY LTD will provide an exchange for a product purchased when the product is returned within 14 days of purchase, unopened, unused, in the same state as originally sent and has not been tampered with in any way. (Less charges outlined in section 8 of this Agreement).

5.2 Where the FULL PRICED product is being exchanged for a product of a greater value, you will be notified of any additional payment required by You to complete the exchange in addition to any charges. (Outlined in section 8 of this Agreement).

5.3 Where the FULL PRICED product being returned and exchanged is of greater value than the product it is being exchanged for, THE GROVE GROUP HOLDINGS PTY LTD will refund the difference. (Less charges outlined in section 8 of this Agreement).

5.4 THE GROVE GROUP HOLDINGS PTY LTD are only able to exchange FULL PRICED items if the intended exchange item is available.
 If the stock is not available, a credit note or refund will be offered as an alternative.

5.6 In the event that a refund is required during the exchange process, it shall be made to the credit card or Paypal account that was used to purchase THE GROVE GROUP HOLDINGS PTY LTD product. Any refund payments may take up to 7 business days to be received due to banking institution policies, and THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for these delays as they are out of our control.

5.7 THE GROVE GROUP HOLDINGS PTY LTD offers a single refund per customer on return freight for exchanges. Postage refunds only apply for FULL PRICED items intended for exchange. You must include the receipt of the freight to be eligible for a refund.

5.8 For further details surrounding items that cannot be exchanged, please see section 6 and 7 of this Agreement.

6.1 Unfortunately, with no exception, can THE GROVE GROUP HOLDINGS PTY LTD offer returns, exchanges or refunds on items purchased on sale, that have been discounted or that have been purchased via a promotion / promotional code.

6.2 These items may be on sale, promotion or discounted due to various reasons such as those surrounding perishable goods. Please ensure that you read the terms and conditions of the sale, promotion or discount to ensure that the product meets your expectations prior to submitting the Purchase Order.

6.3 This applies to both Australian and International orders.

7.1 Charges incurred for refunds:
 All THE GROVE GROUP HOLDINGS PTY LTD refunds, unless otherwise informed in writing, incur:
A 3% processing and handling fee of Purchase Order total value. These fees are merely those fees that THE GROVE GROUP HOLDINGS PTY LTD incurs from third parties to process and handle your transaction. The cost of any postage / freight incurred on the Purchase Order.

7.2 Return freight costs:
 You, the returner are liable for freight costs to return the goods to be returned to, refunded or exchanged by THE GROVE GROUP HOLDINGS PTY LTD. THE GROVE GROUP HOLDINGS PTY LTD cannot be held liable for any items lost in transit.

7.3 We will waiver the additional freight cost (Australia-wide) for all FULL PRICED product being returned and exchanged for a FULL PRICED product of a value greater or the same as the returned FULL PRICED product.
This waiver is only applicable once, on the first exchange, and as stated to FULL PRICED products only. Subsequent freight costs associated with exchanges will not be refunded/paid by THE GROVE GROUP HOLDINGS PTY LTD.
We are unable to offer this waiver to international customers at this time. We apologise for any inconvenience caused.
There are a number of products that THE GROVE GROUP HOLDINGS PTY LTD cannot accept for return, exchange or refund:
- Sales, promotional and discounted items.
- Where the refund is requested or Product is received outside the 14 day period, refunds are made at the discretion of THE GROVE GROUP HOLDINGS PTY LTD and on a case-by-case basis.
- THE GROVE GROUP HOLDINGS PTY LTD provides no refunds on items purchased after 28 days of Purchase Order—with no exceptions.
- THE GROVE GROUP HOLDINGS PTY LTD is unable to refund any ebook product purchase.
- THE GROVE GROUP HOLDINGS PTY LTD is unable to refund, exchange or accept returns of any consumable Product purchased where the Product has been opened, the seal is broken, has been used, is not in the same state as originally sent or has been tampered with in any way. Extreme cases may be heard at the discretion of THE GROVE GROUP HOLDINGS PTY LTD.
- Probiotics cannot be returned as they are highly perishable and require specific storage solutions. As THE GROVE GROUP HOLDINGS PTY LTD is unable to control the nature of the storage once it is received by You, it cannot be held responsible for a return, refund or exchange of this product.
- THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for, and do not refund goods that are either damaged in transit or not received. Please see the ‘Shipping Policy’ for more information.
- THE GROVE GROUP HOLDINGS PTY LTD cannot be held responsible for, and do not refund or exchange goods that are lost, stolen, misrouted, undelivered or those seized by customs (either during sending to You or You sending back to THE GROVE GROUP HOLDINGS PTY LTD).

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