Rewards - FAQ's

The Vitality rewards program is a membership program that rewards you, our customers, for purchasing our products, ultimately helping you promote your own Vitality.
As a Member you will receive points for;

• the initial set up of your account,
• purchases,
• referrals, and
• social activity,

• exclusive offers,
• exclusive merchandise,
• have access to new products first, and
• bonus points for spreading the love of our products, becoming a member of our tribe and living The Grove Life.

Anyone can sign up to the Vitality rewards program and earn points.

The rewards program is FREE to sign up and you receive 200 Welcome Points when you sign up (applied once per person). Further points are then accrued based on your activity.

Nope. No limitations. Some of our merchandise requires quite a few points, the more points you earn the closer you get to the awesome reward you have your 'hawk eye' focused on.

Nope. 

As you earn more points you are able to use them against items in the rewards area of your account. This can be for money off purchases, merchandise or tickets to events. They can be used against anything in our online store, unless otherwise indicated. For example;

• 500 points = $5 Off Coupon
• 1,000 points = $10 Off Coupon (minimum spend $90)
• 2,000 points = $20 Off Coupon (minimum spend $100)
• 650-10,000 points = Redeemable Against Merchandise

Unfortunately not. Your points remain in individual accounts and are non-transferrable.

Yes yes this sounds obvious, but we have all done it with our wayward fingers, so, please do the obvious and check that your email and password have been entered correctly, you don't have CAPS lock on or your putting in a password for something else - I too have been guilty of this.
We suggest that you keep your login and password safe so that you can check you have the right one.
You can however reset your password but clicking the "forgot your password" on the login page, this will take you through the steps to reset your password so that you can log back in.
If you have any questions or further issues, please contact us via our contact page (button top left of the browser window) or via Messenger (bottom right of the browser window) - please make sure that you explain the issue you are encountering.

Contact us via our contact page or via the 'Messenger' button bottom left of the screen and we will be happy answer any questions that you may have.